Frequently Asked Questions
Everything you need to know about our premium gear and services.
What materials do you use in your products?
We prioritize durability and sustainability by using high-quality materials such as X-Pac® waterproof fabrics, recycled PET, and premium YKK zippers to ensure your gear lasts a lifetime.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do your products come with a warranty?
Yes, all ALPAKA products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I clean and maintain my ALPAKA bag?
We recommend spot cleaning your bags with a damp cloth and mild detergent. Avoid machine washing or tumble drying, as this can damage the technical fabrics and weather-resistant coatings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.